Refund & Shipping Policy

Effective Date: August 1, 2026

At Chantel Elaine & Co., each unit is carefully prepared and inspected before it leaves our hands. Please review the following policies before placing your order.

Processing Times

Ready-to-Wear Units
Ready-to-wear units are processed and shipped within 2–3 business days after your order is placed.

Pre-Order & Custom Units
Pre-order and custom units require additional preparation time. Please allow up to 15 business days for processing before your order ships.

Processing times do not include weekends or holidays. Once your order has shipped, you will receive tracking information via email.

Shipping

Orders are shipped using the shipping method selected at checkout. Chantel Elaine & Co. is not responsible for carrier delays once an order has been shipped.

Please make sure your shipping address is correct before completing your purchase. We are not responsible for packages shipped to an incorrect address provided by the customer.

Once tracking confirms that a package has been delivered, Chantel Elaine & Co. is not responsible for lost or stolen packages. If your package is marked delivered but you cannot locate it, please contact the shipping carrier and/or your local postal service.

Refunds & Returns

All wig sales are final. We do not offer refunds, returns, or exchanges.

Due to the nature of our products, we cannot accept returns on wigs that have been worn, altered, cut, colored, bleached, installed, or otherwise manipulated.

Please carefully review the product description, measurements, color, length, and other specifications before placing your order.

Order Cancellations

Orders may not be canceled once processing has begun.

For pre-order and custom units, production may begin shortly after the order is placed. Once production has begun, the order cannot be canceled.

Damaged or Incorrect Orders

We carefully inspect each order before shipment. If your order arrives damaged or you believe you received the wrong item, please contact us within 48 hours of delivery at info@chantelelaine.com.

Please include your order number and clear photos/video showing the issue. We will review the situation and determine the appropriate resolution.

Damage caused by installation, improper handling, coloring, cutting, washing, styling, or other customer manipulation is not considered a product defect.

Important

By placing an order with Chantel Elaine & Co., you acknowledge that you have read and agreed to this Refund & Shipping Policy.

If you have questions about an item before purchasing, please contact us before placing your order.